Share 'How do you motivate your online learners?'

My day job is a student liaison for an online school.  My job ranges from counselor, mentor, registrar, tech help, etc.  I find that 90% of my day however, is spent trying to motivate online learners who are isolated, having a hard time navigating, and just really finding it difficult to learn the new online environment.  So how do you motivate your online learners?