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Parent Communication Isn’t What It Once Was.


In a recent #Edchat discussion we discussed whether or not schools should encourage teachers to use technology to reach out in communication with parents. I really did not think this would still be a relevant discussion in light of how we have all grown dependent on technology for communication, but evidently there are places where it is not yet fully endorsed.

Communication with parents is an important key to student success. Without it often times an “Us vs. Them” mentality can develop between teachers and parents which should by all accounts be a team like effort and not an adversarial relationship. There is no need for any parent to be surprised with a failing grade on a report card because there was no prior notification so the parent might have the opportunity to intervene.

Way back in the 20th century it was sometimes difficult to reach parents with communications limited to the US Mail or a landline telephone. People struggled with reachable hours because of work schedules of both parents and teachers. It often seemed to teachers that the parents of struggling, or failing students were always the most difficult parents to contact. The unfortunate result was that many teachers had to concentrate on trying to contact parents whose children had difficulties, while leaving little time to commend achievement of more successful students. Kids would dread a call from their teacher to their parents knowing that there was no such thing as a good call. Many kids also became proficient at hijacking the mail in a timely fashion.

Technology in the 21st century has given educators several benefits in their ability to effectively communicate with parents for good stuff, as well as possible deficiencies that may need a parent’s attention or intervention.

Letting parents into their world at school is not something most kids freely volunteer. Teachers using class websites featuring glimpses of what their class does is a great way to keep parents in the loop and highlight the wonderful thing kids accomplish during the year. It’s also a great place to post assignment deadlines for all to see.

Many teachers have had great success using Twitter to highlight student accomplishments to “following” parents. Many principals have had great success on a larger scale tweeting out accomplishments of their schools.

Of course a great source for parent communication would be the student information system used by the school. Many of them have a parent-messaging component to them, allowing any teacher to email parents directly through the system. No muss, no fuss. Many schools are unaware of the benefits that these systems have to offer. Schools also need to train teachers on these systems on a regular basis to cover changes in the system, and new personnel joining the staff.

Of course every teacher should have an email account through his or her school to use for parent communications rather than using a private personal account. Teachers must be informed that contact with parents about kids should always be done on a school account for legal protection.

The problem on a large scale is that many, if not a majority teachers, are not trained to understand the communication possibilities or responsibilities of using technology. At some schools they find it easier to deal with telling teachers to stay away from technological communications. Of course that will eventually come back to bite.

Professional development in this area is essential in today’s computer-driven society. Even the President of the United States uses Twitter for communication. Using technology is not an intuitive endeavor. It requires training. Thoughtful and responsible communicating is also not an intuitive skill. It requires training and understanding. There are also legal considerations that teachers must be aware of. It is best to have a trail of all communications for the protection of all concerned. All of these considerations bring a whole bunch of obstacles to overcome, but it is better to deal with them up front, than to try to clean up a mess created by uninformed users. A little learning is a dangerous thing.

Back to the #Edchat discussion: something developed from a comment indicating that teachers have an obligation to notify parents that their child will be receiving a failing grade before it becomes a written fact on a report card. The statement that bothered me the most was one made by a teacher in the chat and agreed to by some others. Admittedly, many years ago I repeated the same words. “Students earn their failing grades.” That statement assumes that the teacher did everything right and the student deliberately chose to fail. I guess that might be true in some cases, but I don’t believe it holds true for a majority of failures.

There are some teachers who fail to assess their students’ understanding through formative assessment as lessons progress. This is a fatal flaw in teaching. If we do not determine student understanding of the lesson from the beginning and into the middle, how can we expect understanding at the conclusion? Does the teacher’s failure to assess his or her own effectiveness in a lesson become the responsibility of the student? Yes, this is not always the case, but it happens more often than it should. Students placed in that situation are not earning their failing grades, but they will get them anyway.

Maybe by communicating with parents more fully, a teacher could gain insights into his or her students that kids don’t share in school. One thing I have come to understand about kids: they show one personality to their teacher and they show another to their parents. We need to see and understand the whole child and that can only happen by sharing information with parents. This too should be a subject of Professional Development. How do teachers communicate with parents to get unsuccessful kids to succeed?

If communication is the key to success, we need to make sure our teachers can successfully communicate. That requires that we provide and support relevant professional development to do that. If we are to better educate our kids, we must first better educate their educators.

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